Terms & Conditions

Our Expectation of You

First Aid Narrabeen on the Northern Beaches expects you:

To contribute to learning harmoniously and positively irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief and to comply with the rules and regulations of First Aid Narrabeen.
To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others.
To be responsible for your learning and development by participating actively and positively and ensuring that you maintain progress with learning modules.
To monitor your own progress by ensuring that assessment deadlines are observed.
To utilise facilities and publications with respect.
To respect other students and staff members and their right to privacy and confidentiality.

Safety

First aid provisions are available where training is delivered. All accidents must be reported to staff. The accident and any aid administered must be recorded by the staff involved.

Lifting Policy- Students, trainers and assessors are encouraged not to lift anything related to the training and assessment provided by First Aid Narrabeen unless they do so voluntarily and take all responsibility for any injury caused. Never attempt to lift anything that is beyond your capacity. Always bend the knees and keep the back straight when picking up items. If you have experienced back problems in the past, do not attempt to lift heavy objects at all. Ask someone else to do it for you.

Housekeeping – Always ensure that all work areas are clean and clear of clutter to avoid the danger of accident by tripping or falling over. Place all rubbish in the bins provided.

Your Safety

First Aid Narrabeen is committed to providing you with a safe environment in which to participate in training and assessment.

The following guidelines are provided as a basis for safe practice in the training environment:

Know and observe details of emergency response and evacuation plans.
Do not undertake activities that may cause injury to self or others.
Be responsible for your own actions.
Smoking is not permitted at the training and assessment facilities or offices.
Everyone has a responsibility to provide and maintain a safe working environment at all times; this includes staff, trainers, contractors, students and visitors.
Report all potential hazards, accidents and near misses to the RTO staff.
Consumption of alcohol within training and assessment facilities or during the conduct of training and assessment is not permitted, and people appearing to be suffering the effects of intoxication or drugs will be asked to leave and will forfeit any course fees paid.
Training and assessment areas must be kept neat and tidy at all times.
Seek assistance if you volunteer to lift items, ie: move furniture in a training area.
Observe hygiene standards, particularly in eating and bathroom areas.
Electrical equipment- Electrical equipment that is not working should be reported to RTO staff. Electrical work should only be performed by appropriately licensed or trained personnel. Students, trainers and assessors should not undertake any task related to fixing electrical equipment such as lighting or electrical training aids. All electrical equipment used must be tagged and tested annually, and you must not use any new equipment until it has been tested and tagged as safe.

Fees and Refunds

In accordance with applicable State legislation, First Aid Narrabeen is entitled to charge fees for items or services provided to students undertaking a course of study. These charges are generally for course materials or textbooks, student services and training and assessment services.

Fees payable

Payment for the course is required at the time of booking. A tax receipt will be sent upon payment of the course. Rescheduling fees are required to be paid at the time of the rescheduled request. Please be advised that your Certificate will not be released until all course fees including any additional fees incurred (rescheduling fee) have been paid in full.

Student cancellation

Students who cancel their enrolment part way through a training program must notify First Aid Narrabeen in writing at the soonest opportunity if consideration of fee reimbursement is required. Once First Aid Narrabeen is notified, a refund will be issued for the component of training not commenced. First Aid Narrabeen is entitled to retain fees for any component of the course completed up until the point of notification by the student.

Unique Student Identifier (USI)

ALL students enrolling in nationally accredited training must provide photographic evidence to prove their identity (i.e. Drivers Licence, proof of age card, Passport) and provide their USI (Unique Student Identifier). Students without any proof of identity or a pre-existing USI cannot be enrolled. We cannot issue a certificate to any student, regardless of course outcome result, without the student providing a USI. If you do not already have your USI, visit the USI website to create one. You confirm that First aid Narrabeen has permission to locate your USI if it is incorrect or not supplied.

Booking Process

After booking a course, you will receive a tax receipt and a booking confirmation email. In the booking confirmation email, you will receive a learner guide.

Under 18 Parental/Guardian Consent

It is a requirement that anyone under 18 years of age is required to provide us with written consent from their parent/guardian prior to participating in any First Aid Narrabeen courses. The minimum age allowed to attend our course is 16 years of age (with parental consent).

Visa Holders

Students are required to check if their visa status enables them to enrol with First Aid Narrabeen prior to enrolling in any of our courses. Visa status can be checked online via the Visa Entitlement Verification Online service.

Visa study eligibility is the responsibility of the student and not First aid Narrabeen.

Liability

Students who participate in classes/activities do so at their own risk. First Aid Narrabeen accepts no liability or responsibility for any injury, illness, damage, loss, accident, expense, or other claim arising from involvement in any classes/activities.

Force Majeure

Force Majeure means the happening of an event or circumstance which:

(a) is beyond the reasonable control of First Aid Narrabeen and prevents or delays First Narrabeen performing any of its obligations under a booking agreement; and

(b) could not have been avoided or overcome by the exercise of reasonable foresight, care and due diligence; and

(i) an act of God including but not limited to earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, storm or storm warning or natural disaster.

(ii) strike, lockout, boycott, work ban or other labour dispute or difficulty; and

(iii) acts of terrorism, civil disturbance, blockade, embargo, sabotage, insurrection, riot, malicious damage or epidemic/pandemic.

When a Force Majeure event affects either the provision of training by First Aid Narrabeen and/or the participation in training by the student, First Aid Narrabeen will retain any fees paid by the student for a period of 12 months as a credit on the student’s profile (the 12 months will commence on the date of the course that was originally booked).

During the 12 months, First Aid Narrabeen will make every attempt to re-book the course, and the student is expected to make every attempt to participate. Where a student does not make themselves available to participate in training during the 12-month period, any fees paid will be considered forfeited by the student.